CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

Operators in Asia and Africa are more ambitious and active investors in the digital economy than those in Europe and North America. The reasons for...

Many operators in the Middle East and North Africa (MENA) have deployed new sub-brands to grow their subscriber market shares, increase customer...

This profile assesses CSG International’s digital wholesale products, solutions and services for the telecoms...

This report provides an overview of the sustainability challenges and goals that exist in key industry sectors, and outlines Analysys Mason’s...

This study assesses the potential impacts that the various initiatives involving sports audiovisual online content suggested as part of the EC's...

We validated the digital transformation strategy for a B2B operator entering a rapid growth phase providing the senior leadership team with the...

Pro-privacy changes by Apple and Google’s forthcoming deprecation of third-party cookies on Chrome are pushing up the value of first-party...

CSPs remain considerably behind digital natives when it comes to offering real-time, personalised and streamlined digital engagement, despite their...

Tata Consultancy Services (TCS) is headquartered in India and is one of the world’s leading IT services and consulting firms. TCS HOBS is the...