Rakuten Symphony is enhancing its cloud-native OSS solutions with new AI capabilities and is actively forming new partnerships to accelerate the...

Samsung’s network automation strategy is focused on advancing 5G, vRAN, Open RAN and network slicing. This profile assesses Samsung’s...

Netcracker is a leading provider of BSS software solutions and professional services focused on end-to-end customer experience management. This...

The telecoms industry has been increasingly positioning service management and orchestration (SMO) solutions as an instrumental component for...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Zendesk is a cloud-based customer experience platform provider that helps organisations deliver personalised, omni-channel engagements across the...

Telecoms operators will need to migrate to cloud-native automation solutions or new Telco Cloud MANO implementations to unlock greater benefits from...

TP is a global professional services company focused on customer experience. It helps enterprises to run large-scale, tech-enabled operations across...

Concentrix is a global business services and technology company that specialises in customer experience and business process outsourcing (BPO)...

Total telecoms capex peaked in 2023 and is set to decline due to macroeconomic pressures. Nonetheless, operators must continue modernising and...