This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Analysys Mason advised the French Ministry of Culture and the French media regulator (CSA) on the conditions for successful development of local...

This report uses the results of Analysys Mason’s annual consumer survey to analyse how customers’ satisfaction with their fixed broadband...

This report focuses on aspects of Analysys Mason’s consumer survey that relate to the behaviour and preferences of consumers worldwide in their...

Gaming is important for telecoms operators because it has high engagement, drives demand for high-performance connectivity and has high revenue...

This report uses the results of our annual consumer survey to provide an analysis of how satisfied consumers are with their fixed-wireless access...

Our survey of 19 500 respondents identified a high level of consumer interest in direct-to-device (D2D) messaging: between 62% and 95% of consumers...

This survey report examines consumer interest in satellite-based, direct-to-device messaging services beyond terrestrial network...

This tracker provides the financial and operational details for operators and connectivity disruptors that report IoT details...