This report provides forecasts for communications service provider (CSP) spending on customer engagement (CE) software systems and related services...

This guide for telecoms operators and vendors explores the challenges and opportunities of an AI ecosystem in flux. It offers a summary of AI take-up...

In this article, we give a broad overview of the customer engagement market drivers and related vendor activity, and we examine the market dynamics...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement systems and...

This profile assesses Ericsson’s products and services in the customer engagement...

This profile assesses Salesforce's products and services in the customer engagement...

This profile assesses CSG’s products and services in the customer engagement market. CSG is focused on providing solutions to both win...

This profile assesses Oracle’s business support systems (BSS) products and services in the customer engagement...

This profile assesses Flytxt’s products and services in the customer engagement sector. Flytxt is an independent supplier of AI and...

This profile assesses Amdocs’s products and services in the customer engagement sector. Amdocs is a leading provider of business support system...