Customer engagement vendor product tracker 2022

26 August 2022 | Research

Michelle Lam

Tracker | Excel | Customer Engagement

"This tracker provides an overview of the telecoms customer engagement software products/solutions offered by vendors."


Analysys Mason's Customer engagement vendor product tracker provides a list of the solutions from 38 vendors in the customer engagement market.

The solutions are categorised into four sub-segments:

  • engagement platforms
  • marketing
  • sales
  • customer service.

The tracker also includes a brief description of product focus and functionality.

The vendors included in this tracker include the following.

[24] CloudSense LivePerson
Accenture Comarch Mavenir
Ada Configure One Neon Soft
Alibaba Cloud Conga Netcracker
Alvaria Creatio Nokia
Amdocs CSG Oracle
Amelia Efficy Pega
Apparound Enxoo Qvantel
Beesion Ericsson RingCentral
Bit2win Flytxt Salesforce Hansen Technologies SAP
Case Nine Huawei Tata Consultancy Services
Cerillion IBM  


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