The customer engagement systems market grew by 0.3% worldwide in 2019, and this segment remains an area of strategic focus for...
This whitepaper looks at the factors that are driving CSPs to make extensive changes to their approaches to digital engagement and the key trends...
Communications services providers (CSPs) expect to offer many new types of services, particularly those that are built on 5G capabilities for which...
Product catalog systems stand on the cusp of major change, as a set of new but as yet undetermined use cases enabled by 5G are expected to accelerate...
Sprint replaced a very complex architecture framework that was expensive to support and maintain with a modern, cost-effective, cloud-native...
The social distancing and work-from-home norms that COVID-19 has brought about will accelerate CSPs’ adoption of automation and self-service...
FastData is a Telefónica-developed intelligent data lake that enables fast and flexible data aggregation and querying, initially across BSS,...
This article explores the impact that Salesforce's acquisition of Vlocity will have on communications service providers' customer engagement...
Software efforts in business operations often focus on making staff more efficient. Now CSPs are putting their efforts into fully automating customer...
This report provides forecasts for communications service provider (CSP) spending on customer engagement software systems and related services for...
