Product catalog systems stand on the cusp of major change, as a set of new but as yet undetermined use cases enabled by 5G are expected to accelerate ...
Sprint replaced a very complex architecture framework that was expensive to support and maintain with a modern, cost-effective, cloud-native system....
The social distancing and work-from-home norms that COVID-19 has brought about will accelerate CSPs’ adoption of automation and self-service cap...
FastData is a Telefónica-developed intelligent data lake that enables fast and flexible data aggregation and querying, initially across BSS, bu...
This article explores the impact that Salesforce's acquisition of Vlocity will have on communications service providers' customer engagement systems....
Software efforts in business operations often focus on making staff more efficient. Now CSPs are putting their efforts into fully automating customer ...
This report provides forecasts for communications service provider (CSP) spending on customer engagement software systems and related services for 201...
Stephen Sale, Research Director, and John Abraham, Principal Analyst, presented these slides at Analysys Mason's seventh annual invitation-only event ...
This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems an...
Transforming the digital experience is the most popular starting point for digital transformation, and it is arguably the most important for changing ...
