Consumer-facing opportunities for generative AI: telecoms operators should now consider their options

23 May 2023 | Research

Martin Scott

Article | PDF (3 pages) | Fixed Services| Mobile Services| Video, Gaming and Entertainment


"Telecoms operators are generally ‘fast followers’ but the present rate of change in generative AI may make ‘fast-follower’ strategies less effective than usual for capturing opportunities."

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This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the further evolution of services and network transformation, comparing and contrasting with operators’ approaches to the metaverse.

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Author

Martin Scott

Research Director

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