Worldwide operator business services for SMEs: forecast 2023–2028

This report provides an outlook on the worldwide telecoms and ICT services market for micro, small and medium-sized businesses (SMEs) (businesses with up to 250 employees). It contains global and regional forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

Please also see our companion forecast: Worldwide operator business services for large enterprises: forecast 2023–2028.

This report provides:

• forecasts for operator services to SMEs including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, unified communications and cloud services
• a worldwide forecast and eight regional breakdowns
• quantification of revenue, the number of connections or users and ARPU for each service
• an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
• demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

Coverage