Operator business services for micro, small and medium-sized enterprises: worldwide forecast 2021–2026

18 May 2022 | Research

Catherine Hammond

Forecast report | PPTX and PDF (40 slides); Excel | SME Services

"Revenue from both data connectivity and ICT services will grow strongly; operators should invest in service bundles that are tailored to the needs of SMEs."


This report analyses the demand for telecoms and ICT services by micro, small and medium-sized businesses (SMEs), expressed in terms of revenue, the number of connections or users and the average revenue per user (ARPU). It quantifies the market for fixed and mobile voice and data services, IoT connectivity services and ICT services, including unified communications (UC), security, co-location and hosting, SaaS and IaaS/PaaS.

Please also see our companion forecast: Operator business services for large enterprises: worldwide forecast 2021–2026.

This report provides:

  • forecasts for operator services to SMEs including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, UC and cloud services
  • a worldwide forecast and eight regional breakdowns
  • quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small and medium)
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).



Geographical coverage



Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
  • Sub-Saharan Africa


  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s

Other business services

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size segments

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)



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Country-specific business forecasts

Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.

Read more