Worldwide operator business services for SMEs: forecast 2023–2028

05 July 2024 | Research

Matt Small

Forecast report | PPTX and PDF (40 slides); Excel | SME Services


"ICT services are expected to generate the majority of operators' business revenue growth from SMEs between 2023 and 2028."

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This report provides an outlook on the worldwide telecoms and ICT services market for micro, small and medium-sized businesses (SMEs) (businesses with up to 250 employees). It contains global and regional forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

Please also see our companion forecast: Worldwide operator business services for large enterprises: forecast 2023–2028.

This report provides:

  • forecasts for operator services to SMEs including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, unified communications and cloud services
  • a worldwide forecast and eight regional breakdowns
  • quantification of revenue, the number of connections or users and ARPU for each service
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

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Coverage

Geographical coverage

 

Services

Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
  • Sub-Saharan Africa
 

Mobile

  • Voice
  • Messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
 

Other business services

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size segments

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)

 

 

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Country-specific business forecasts

Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.

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Author

Matt Small

Analyst