Fixed–mobile convergence customer spend: consumer survey

25 November 2024 | Research

Dongye Liu

Survey report | PPTX and PDF (6 slides); Excel | Fixed–Mobile Convergence


"Operators should use premium FMC bundles to upsell to higher-spending customers."

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This report uses the results of Analysys Mason's annual consumer survey to provide an analysis of the average spend of fixed–mobile convergence consumers in 18 countries across Asia–Pacific, Europe, the Middle East and Africa and North America.

Topics analysed in this report

  • Difference in the average total fixed and mobile spend between customer types at country level
  • Adoption of fixed value-added services by customer type
  • Adoption of premium services by customer type
  • Adoption of multi-SIM plans with data sharing by customer type

Survey data coverage

The survey was conducted in association with Dynata in July 2024. The survey groups were chosen to be representative of the internet-using population in the above-mentioned regions. We set quotas on age, gender and geographical spread to that effect. There were at least 750 respondents in each country.

Geographical coverage

  • Asia–Pacific (APAC): Australia, Malaysia and New Zealand
  • Central and Eastern Europe (CEE): Poland and Turkey
  • Middle East and North Africa (MENA): Saudi Arabia and the UAE
  • North America (NA): Canada and the USA
  • Sub-Saharan Africa: South Africa
  • Western Europe (WE): France, Germany, Ireland, Italy, Norway, Spain, Sweden and the UK

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connected consumer services

Consumer survey

Analysys Mason's annual consumer survey tracks and measures consumers’ changing telecoms and media habits, device ownership, connectivity options and future plans

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Author

Dongye Liu

Research Analyst