Kuwait: consumer survey

TThis report provides key findings from consumer survey data from Kuwait and gives an analysis at the operator level. It covers fixed broadband, mobile and pay-TV services.

The survey was conducted in association with OnDevice Research in July and August 2023. The survey group was chosen to be representative of the internet-using population in Kuwait. We set quotas on age, gender and geographical spread to that effect. There were at least 750 respondents.

Topics analysed in this report

• Net Promoter Scores (NPSs) and customer satisfaction metrics for fixed broadband and mobile operators in Kuwait
• Main drivers of mobile customer satisfaction metrics and intention to churn
• Breakdown of mobile users by data allowance
• Operator channels and the link with customer satisfaction
• Penetration of the most-popular streaming video services in Kuwait
• The feature sets that will need to be adapted in order to defend against future churn