Kuwait: consumer survey

14 December 2022 | Research

Survey report | PPTX and PDF (6 slides); Excel | Mobile Services

"The mixed results in Kuwait suggest that operators may need to improve different aspects of their services in order to boost customer satisfaction and loyalty."


This report provides key findings from consumer survey data from Kuwait and gives an analysis at the operator level. It covers mobile services only.

The survey was conducted in association with On Device Research (ODR) between July and August 2022. The survey group was chosen to be representative of the mobile-internet-using population in Kuwait. We set quotas on age, gender and geographical spread to that effect. There were 750 respondents.

Topics analysed in this report

  • Net Promoter Scores (NPSs) and customer satisfaction metrics for mobile operators in Kuwait
  • Main drivers of mobile customer satisfaction metrics and intention to churn
  • Breakdown of mobile users by data allowance
  • Operator channels and the link with customer satisfaction


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