OSS/BSS software and services: worldwide market shares 2021

10 October 2022 | Research

Justin van der Lande | Dennisa Nichiforov | Michelle Lam | Raúl Simmons Pérez | Alex Bilyi

Market share report | PPTX and PDF (20 slides); Excel | Telecoms Software Market Shares

"There were only marginal changes in the overall size of the OSS/BSS software market between 2020 and 2021, and the top six vendors remained unchanged."


The OSS/BSS software market grew by 1.9% year-on-year in 2021 due to growth in spending on service design and orchestration (SDO), automated assurance (AA) and network automation and orchestration (NAO). Readiness for 5G standalone is a major driver of communications service providers' (CSPs') spending on new OSS/BSS software systems.

This report provides market share data for CSP spending on telecoms-specific OSS/BSS software systems and related services for 2021. It provides details of how the spending varied by delivery model, vendor and region.

Key questions answered in the OSS/BSS software and services market share report

  • What was the overall size of the market (OSS/BSS software and services for the telecoms industry) and what drove this spending among CSPs?
  • Who are the major vendors and what is their share of revenue in the OSS/BSS software market?
  • What are the different drivers and growth rates of CSP spending on products and professional services?

Who should read this report

  • Vendor and systems integrator strategy teams that need to understand where growth is slowing and where it is increasing across different market segments.
  • Product management teams that are responsible for feature functionality, geographical focus or professional service offerings, and product marketing teams that are responsible for market-share growth.
  • Market intelligence teams at vendors that want to understand how their competitors compare to each other.

This report and associated data annex provide:

  • detailed market share data for the OSS/BSS software and services market, split by:
  • a summary of key developments in the market overall
  • a detailed market definition
  • recommendations for vendors.


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