Productivity in the telecoms market: trends and operators’ strategies

This report describes the progress being made by operators worldwide towards becoming more productive. It aims to find a link between changes in productivity and changes to operators’ workforces in order to track how the value delivered by a single employee has been evolving over time.

The report also includes an analysis of 34 operators worldwide, and highlights geographical differences in productivity (such as that between Europe and the USA) that reflect wider macroeconomic trends.

The analysis should help operators to understand where they stand in terms of productivity and what options they have, if any, to become more productive.

Questions answered in this report

• How is the telecoms workforce evolving? How quickly is the number of personnel employed by operators changing and which new job roles and skills are operators seeking the most?
• What is the cost of employing staff and has this changed substantially over time?
• How are workforce changes affecting operators’ productivity?
• Are operators becoming more productive?
• How are operators handling issues associated with productivity gains?