Operator approaches to unified communications: ten case studies

03 August 2020 | Research

Catherine Hammond

Case study | PPTX and PDF (30 slides) | SME Services| Enterprise Services

"Unified communications (UC) is a diverse and complex ecosystem, which presents operators with many challenges when developing an effective portfolio."


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This report examines how different operators are approaching the unified communications (UC) market. It outlines key measures including the range of services offered, vendor partnerships and professional services support, and highlights how operators are seeking to differentiate their services.

This report answers the following questions.

  • How do operators typically approach UC?
  • Which vendor partners do they use?
  • How do approaches and solutions vary according to the type of operator and market segment?
  • What are the key differentiators that operators use in this market?

Company coverage

The following companies are featured in case studies.

  • Colt
  • Comcast
  • Fastweb
  • Macquarie Telecom
  • Orange
  • Tata Communications
  • Telefónica
  • Verizon
  • Vocus
  • Windstream


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