AI agents as the evolution of self-service for NaaS providers

The provision of customer-facing AI agents by network-as-a-service (NaaS) providers will be the next step in improving the self-service capabilities of NaaS platforms. Providers must ensure that these AI agents are capable of delivering meaningful improvements to user experience, rather than serving as a gimmick. 

This report provides:

• an outline of the challenges in applying AI agents to NaaS platforms
• insights into the areas that NaaS providers should focus on initially
• an explanation of the need for multi-agent architectures comprising multiple domain-specific agents that co-ordinate to complete complex tasks
• insights into how NaaS providers can accelerate the implementation of AI agents by developing reusable and extensible architecture patterns.