Enterprise survey 2017: Malaysia country report
03 August 2017 | Research
Strategy report | PPTX and PDF (14 slides) | SME Services| Enterprise Services
Enterprises in Malaysia are among the least satisfied with their telecoms services of those we surveyed. Operators must improve customer satisfaction – failure to do so will keep intended churn rates high and restrict their opportunities in ICT services.
This report provides:
- Net Promoter Scores and intended churn rates for Malaysia and selected other countries
- statistics on the use of ICT services in Malaysia
- data on the state of IoT in Malaysia and selected other countries
- recommendations for operators on how to improve customer satisfaction and increase their potential gains in additional ICT and IoT opportunities
- statistics on the use of mobile and ICT services by enterprises in selected countries.