Operator business services: Canada forecast 2023–2028

03 May 2024 | Research

Catherine Hammond | Dongye Liu

Forecast report | PPTX and PDF (17 slides); Excel | SME Services| Enterprise Services

"Revenue from connectivity services will be flat, but increased ICT service take-up will support modest overall growth in business revenue."


This report provides an outlook on the telecoms and ICT services market in Canada for micro, small, medium-sized and large businesses. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large businesses
  • quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium-sized and large)
  • an estimate of the total market for ICT services that is addressable by operators and the share that they are likely to achieve for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also includes short profiles of the following operators that are active in the business market in Canada: Bell Canada Enterprises Rogers Communications and TELUS, plus an overview of eight smaller operators (Allstream, Cogeco, Eastlink, Sasktel, TekSavvy, ThinkTel, Videotron and Xplore).



Geographical coverage



Country modelled

  • Canada


  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s


  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium-sized (50–249 employees)
  • Large (250+ employees)


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Catherine Hammond

Research Director

Dongye Liu

Research Analyst