Optimising labour costs: strategies for telecoms operators

Telecoms operators’ initiatives to reduce opex often involve minimising and optimising labour costs, which can account for up to 24% of their revenue. However, the cost optimisation process has been challenging to pursue, and factors beyond operators' control, such as inflation-induced cost increases and local employment legislation, have hampered the process.

Information included in this report

• An analysis of the opportunities for telecoms operators to achieve cost efficiencies with different approaches to labour costs and labour management
• An assessment of the challenges that telecoms operators face when implementing cost optimisation processes that involve managing personnel
• Recommendations for operators that want to optimise labour costs