Operators’ approaches to Microsoft Teams

27 July 2022 | Research

Catherine Hammond

Strategy report | PPTX and PDF (13 slides) | SME Services| Enterprise Services

"Challenger operators can use Teams's capabilities to gain market share; established operators need to be bold in their marketing."


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Microsoft Teams is one of the most widely adopted collaboration platforms and is used by businesses of all sizes. It is a vital component of operators' voice and unified communications portfolios, but it threatens higher-margin services and makes differentiation challenging.

Information included in this report

  • Options available to operators to support PSTN calling for Microsoft Teams
  • Challenges presented by Teams, including its growing capabilities and increasing control of the customer relationship
  • How operators can best address these challenges
  • Approaches taken by different operators to differentiate their Teams portfolios, including short profiles of Verizon, Telstra Australia and Gamma


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