Operator programmes for helping SMEs with IT: case studies and analysis

BT, Singtel and Vodafone each have programmes that offer small and medium-sized enterprises (SMEs) more than just telecoms services. These operators provide digital skills training for SMEs, as well as advice regarding cyber security and employee health and wellness. This report explores what these operators are doing, and why.

This report provides:

• an examination of how three operators (BT, Singtel and Vodafone) are addressing SMEs’ challenges related to digital transformation
• summaries of each of these operators’ SME programmes and schemes
• explanations of how these operators provide digital skills training for SMEs and their employees, as well as advice regarding cyber security and employee health/wellness
• details of each of the operators’ financial support offerings for SMEs
• perspectives from the operators on how effective their SME programmes are
• recommendations on how to launch programmes that are targeted towards SMEs.