Telecoms employee productivity: key trends and insights

Telecoms operators’ personnel costs have risen steadily, despite significant workforce reductions. Real revenue growth remains elusive in the industry, so operators must understand how margins evolve as they reshape their workforce. 

This report provides:

• an overview of the progress that operators worldwide have made towards becoming more productive
• an analysis of changes in productivity and workforce strategies to track how the value delivered by a single employee has evolved
• an evaluation of how the cost of employing staff has changed.