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Unified communications vendor partnerships with operators: trends and analysis

28 April 2021 | Research

Emma Brown

Strategy report | PPTX and PDF (10 slides) | Large Enterprise Strategies

"The COVID-19 pandemic has cemented the importance of unified communications services for businesses, and partnerships with operators offer vendors an opportunitiy to expand their geographical footprints."


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The take-up of unified communications (UC) solutions accelerated in 2020 due to the COVID-19 pandemic because businesses recognised the need for such tools to accommodate the transition to working from home. This report is based on data from our Unified communcations vendor tracker and explores the emerging trends in the UC market.

This report provides:

  • details of UC vendors’ recent financial performance and other customer metrics
  • an analysis of the partnerships between operators and UC vendors
  • an overview of UC vendors' M&A activity.


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