Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders include retention, upsell and new business development. Our team of expert analysts deliver critical insight with regorous analysis and data to our clients globally enabling them to maximise their market opportunities.
Decades of experience analysing the core consumer services of data, voice, messaging and media means our Consumer Services research analysts are perfectly placed to advise clients on winning strategies for growth in new adjacent sectors such as health, finance/payment, home security and advertising.
Practice Head Stephen SaleStephen Sale Research Director | Consumer Services
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Connected Consumer Survey
Analysys Mason's Connected Consumer Survey tracks and measures consumers' changing telecoms and media habits, device ownership, connectivity options and future plans
Facebook’s investment in Jio Platforms is likely to pave the way for a super app in the mould of WeChat
Connected Consumer Survey 2019: pay-TV and OTT video players in EMAP must diversify and specialise
The use of OTT video services is becoming nomadic and operators’ strategies need to change