Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and strong competition. Our consumer services programmes offer robust consumer data (including forecasts and primary research), case study reports identifying best practice, and active advice on a range of strategic issues. We look at how to maximise opportunities in core consumer services (such as mobile data and video content), as well as on how to formulate strategies for growth in new adjacent services with mass-market appeal, such as cloud gaming and smart home.
Consumer Services research programmes
Connected Consumer Survey
Analysys Mason's Connected Consumer Survey tracks and measures consumers' changing telecoms and media habits, device ownership, connectivity options and future plans
Latest Consumer Services research
View allFMC subscribers in Europe tend to be more satisfied with their broadband service than non-FMC subscribers
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Verizon’s post-auction plans for FWA will run up against the limitations of 5G
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Connected Consumer Survey 2020: mobile customer satisfaction in emerging Asia–Pacific