Operator business services: Kenya forecast 2022–2027

24 April 2023 | Research

Forecast report | PPTX and PDF (15 slides) | SME Services| Enterprise Services


"Operator business revenue will grow at a high CAGR of 5.1% between 2022 and 2027, driven by growth in fixed broadband and dedicated connections, IoT and ICT services."

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This report provides an outlook on the telecoms and ICT services market in Kenya for micro, small, medium-sized and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large enterprises
  • quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium and large)
  • estimate of the total market for ICT services that is addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of operators active in the business market in Kenya including Airtel, Dimension Data, Jamii Telecommunications (Faiba), Liquid Intelligent Technologies, Safaricom, Telkom Kenya and Wananchi Group (Zuku).

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Coverage

Geographical coverage

 

Services

  • Kenya
 

Mobile

  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)

Fixed

  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100 Mbit/s, >100 Mbit/s and up to 1 Gbit/s, and >1 Gbit/s
  • Traditional managed services
  • IoT connectivity
 

Other business services

  • Unified communications
  • Security
  • Co-location and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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