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Telecoms services for large enterprises: worldwide forecast 2017–2022

23 October 2017 | Research

Catherine Hammond

Forecast report | PPTX and PDF (45 slides), Excel | Large Enterprise Emerging Service Opportunities| Large Enterprise Voice and Data Connectivity

"Operators’ worldwide retail revenue from large enterprises will stabilise at USD220 billion, supported by growth in new business services and emerging markets."

Telecoms services for large enterprises: worldwide forecast 2017–2022

Worldwide revenue from voice and data connectivity services to large enterprises will decline from USD199.6 billion in 2017 to USD193.8 billion by 2022. This decline will be offset by growth in operator revenue from 'other business services' – key revenue streams for operators to target include co-location and hosting and private cloud services. Revenue from large enterprises in high-income regions is stagnating or in decline, while enterprises in emerging Asia–Pacific continue to increase spend.

This report provides:

  • forecasts for operator services to large enterprises, including fixed and mobile voice and data services and other business services, such as security and cloud services
  • an estimate of the total market for new business services and the likely share achievable by operators for each service
  • quantification of revenue, connections or users, and ARPU for each service
  • demographic data on the number of employees, enterprises and sites within the large enterprise segment
  • worldwide data broken down into eight regions
  • regional data for Western Europe, Central and Eastern Europe, developed Asia–Pacific, emerging Asia–Pacific, North America, Latin America, Middle East and Africa, and Sub-Saharan Africa.



Geographical coverage



Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa
  • Sub-Saharan Africa


  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)


  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services
  • IoT connectivity

Other business services

  • Unified communications
  • Security
  • Colocation and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Enterprise size



  • Large (250+ employees)



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