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Operator business services: UK forecast 2019–2024

24 January 2020 | Research

Catherine Hammond

Forecast report | PPTX and PDF (17 slides) | Large Enterprise Emerging Service Opportunities| Large Enterprise Voice and Data Connectivity| SME Strategies


"Operators must expand their portfolios to include more ICT services as business revenue from legacy services continues to decline."

This report provides an outlook on the telecoms and ICT services market in the UK for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as for ICT services such as security, co-location and hosting, unified communications and cloud services.

This report provides:

  • forecasts for operator services to businesses of all sizes including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • an estimate of the total market for ICT services and the likely share achievable by operators for each one
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).

Coverage

Geographical coverage

 

Services

Countries modelled

  • UK
 

Mobile

  • Voice and messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
  • Pay TV
 

ICT

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Enterprise sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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