Operator business services: UK forecast 2023–2028

05 February 2024 | Research

Catherine Hammond

Forecast report | PPTX and PDF (22 slides); Excel | SME Services| Enterprise Services


"Growth in operator business revenue in the UK will depend on the expansion of ICT services."

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This report provides an outlook on the telecoms and ICT services market in the UK for micro, small, medium-sized and large businesses. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large enterprises
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each segment (note that we include entities in the government and public sectors).

It also provides short profiles of operators that are active in the business telecoms market in the UK, including BT, Colt, Daisy Group, Gamma, O2, Sky, TalkTalk, Three UK, Virgin Media, Vodafone and Vorboss.

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Coverage

Geographical coverage

 

Services

Countries modelled

  • UK
 

Mobile

  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
  • Pay TV
 

ICT

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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