Siloed network operations centres (NOCs) and security operations centres (SOCs) are becoming a structural weakness as networks grow more dynamic...

AN level 4, as defined by the TM Forum, has become a stated goal for several leading telecoms operators. This report forecasts the value to vendors...

Conflicting NOC and SOC operations often lead to a ‘tug of war’ that causes misdiagnosed threats and performance bottlenecks. This report...

This report analyses the findings from our 2025 survey of 27 highly influential vendors in the telecoms application market. Featuring in-depth...

Analysys Mason forecasts that the automated assurance market will reach USD8.9 billion by 2030. Growth will be primarily driven by the need for cost...

The telecoms industry must accelerate digital transformation to keep pace with rising customer expectations and operational complexity. This report...

This report, based on our survey of operators worldwide in 2026, reveals that rApps hosted on service management and orchestration (SMO) platforms...

Analysys Mason forecasts that the customer engagement market will reach USD22.6 billion by 2030. The adoption of AI technologies that automate...

This tracker provides comprehensive details of mergers and acquisitions relevant to the customer engagement market segment, with information from...

Find out more about vendors’ public announcements that are relevant to the customer engagement sector. This tracker covers partnerships...