Customer satisfaction in Saudi Arabia rose sharply in 2026, and Zain has closed its Net Promoter Score (NPS) gap with stc and Mobily. This report...

The two sides of the South African market, mobile and fixed, have quite different characteristics. Mobile is extremely stable, while fixed is in a...

Turkish telecoms operators still have opportunities to monetise connectivity services through higher broadband speeds and larger mobile data...

The UAE’s fixed and mobile Net Promoter Scores (NPSs) are both 49, but operators are constantly fighting to win new customers due to short...

Learn more about operators' fibre-to-the-premises build-outs in North America and Latin America from our Americas FTTP...

After a number of years of strong ecosystem progress, the network API market is now in a critical phase, where operators must transition from tests...

This report analyses consumer satisfaction, loyalty and usage across fixed broadband, mobile and video services in Italy, and identifies the factors...

This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband,...

This report provides key findings from consumer survey data from the UK and gives an analysis at the operator level. It analyses satisfaction,...

This tracker provides details on wide-area, wireless IoT contracts, including the connectivity provider, customer, technology used and number of...