Fixed–mobile operators are increasingly focused on fixed–mobile convergence (FMC) bundles because FMC customers spend more and churn less...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

This report provides insights into respondents that take both fixed and mobile services from the same provider, compared with the respondents that...

Telecoms operators have made strong organisational and technological progress in implementing cloud-native networks over the last 3 years. This...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

Learn more about the data plans that consumers have and the relationship between data plans, usage and customer satisfaction (measured by Net...

This report provides key findings from consumer survey data from Norway and gives an analysis at the operator level. It covers fixed broadband,...

This report provides key findings from consumer survey data from the UK and gives an analysis at the operator level. It covers fixed broadband,...