USA: business survey 1Q 2025
20 June 2025 | Research and Insights
Survey report | PPTX and PDF (12 slides) | SME Services| Enterprise Services
"Many businesses use some consumer contracts, but there is appetite for business-grade features such as mobile security."
This report provides key findings from our business survey in the USA. It covers fixed, mobile and IT services and includes information about businesses’ current and planned usage, supplier preferences and spending priorities. It also provides customer satisfaction ratings at an operator level and considers how responses vary by size of business and industry vertical.
The survey was conducted between December 2024 and January 2025 and included 438 businesses in the USA with 0–999 employees.
Topics analysed
- Customer satisfaction with fixed and mobile service providers
- Prevalence of fixed–mobile convergence among businesses in the USA
- The use of consumer-grade services by businesses in the USA
- Factors influencing supplier selection for communication services
- IT spending priorities for businesses in the USA
- The use of telecoms operators and other channels to supply IT services
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Business survey
Analysys Mason's business survey tracks and measures businesses’ changing usage and buyer behaviour for telecoms and IT services.
Author
Catherine Hammond
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