This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...
This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...
Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...
Cablecos face growing competition from FTTP players. They must develop a long-term strategy for the migration to fibre rather than follow a tactical...
This report focuses on operators’ core telecoms services in North America. It provides a comprehensive telecoms market forecast for the region...
The CTIA commissioned studies from leading telecommunications research firms Analysys Mason and Recon Analytics. These studies measure the global...
Frontier, WOW! and other US operators have shown that replacing in‑house pay TV with streaming partnerships can improve ARPU and customer...
The Broadband Equity, Access, and Deployment (BEAD) programme has USD42.45 billion of public funding available to plan, procure, deliver and monitor...
The US fixed broadband market is undergoing consolidation. However, contrary to the situation elsewhere, this will increase the amount of...
Odido, Telefónica, T-Mobile USA and Vodafone have launched new eSIM-enabled services in 2025. eSIMs help operators to expand their addressable...
