This report explores and analyses operators’ strategies for fixed broadband services delivered over fixed-wireless access (FWA), primarily over...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

Most mobile-only operators have launched, or plan to launch, fixed services, both as a growth strategy and as a defensive move against converged...

Verizon agreed, on 5 September 2024, to buy Frontier for an enterprise value of USD20 billion, including Frontier’s USD11 billion debt. The...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...

This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...

The CTIA commissioned studies from leading telecommunications research firms Analysys Mason and Recon Analytics. These studies measure the global...

Frontier, WOW! and other US operators have shown that replacing in‑house pay TV with streaming partnerships can improve ARPU and customer...

Analysys Mason attended Rackspace Technology’s Analyst Day 2024 in Boston, MA, USA in October 2024. Rackspace Technology uses its portfolio of...

The US fixed broadband market is undergoing consolidation. However, contrary to the situation elsewhere, this will increase the amount of...