ServiceNow announced its intention to acquire Era Software, an observability start-up with particular focus on designing a different approach to log...

Justin van der Lande (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...

In this report, we analyse the results of a survey of communications survey providers (CSPs) regarding closed-loop automation. All CSPs consider...

TM Forum’s Digital Transformation World (DTW) 2022 was held in Copenhagen on 20–22 September 2022. Beyond the excitement of the return of...

There has been considerable M&A activity in the assurance space over the past 2 years. In this article, we examine the drivers of this...

The automated assurance market grew by 3.2% in 2021, driven by changes at the network level and by the acceleration in 5G deployments, both of which...

This report provides forecasts for communications service provider (CSP) spending on automated assurance software systems and related services for...

This report explains how SaaS-based assurance systems can help CSPs to simplify their processes and deliver complex new services more rapidly over...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific automated assurance (AA) software...

Rogers Communications deployed ServiceNow’s SaaS-based solution, Customer Service Management, in order to consolidate its systems and optimise...