The relationship between data allowances, data usage and customer satisfaction is not straightforward. This report assesses the mobile data usage...

This report provides data and insights into the adoption of fixed–mobile convergence (FMC) and the penetration of FMC bundles among fixed...

Telefónica Tech’s recent analyst event demonstrated that the company is well-positioned to deliver long-term revenue growth. However, it...

This report provides analysis of aspects of Analysys Mason’s consumer survey that relate to customer satisfaction, churn and user experiences...

This report uses the results of Analysys Mason’s annual consumer survey to analyse the satisfaction and churn of fixed broadband customers and...

Budget-friendly operators such as Digi and Iliad outperformed many established competitors in terms of revenue growth in 2023. Their success was due...

This report studies how six operators are differentiating their fibre propositions using service elements other than price. It assesses which...

Analysys Mason helped Buongiorno, a provider of content and services for operators, to increase awareness of its mobile loyalty solutions and...

Analysys Mason advised the French Ministry of Culture and the French media regulator (CSA) on the conditions for successful development of local...

Many operators across Europe offer consumers fixed–mobile convergence (FMC) plans. This article summarises some of the key findings from our...