The USA has some of the most expensive telecoms services in the world. The results from our recent consumer survey suggest that these prices may be...

This article presents a summary of the findings from Analysys Mason’s 'Mobile data plans and usage: consumer...

Communications service providers (CSPs) see the potential of generative AI such as ChatGPT for customer service functions and software development....

The share of private networks that uses 5G continues to increase as these networks are gradually being deployed in non-industrial sectors such as...

The customer engagement (CE) market grew to USD15.5 billion in 2022 due to the customer experience (CX) and customer value (CV) management...

Operators are expected to capture a growing share of the small and medium-sized enterprise (SME) cyber-security market. Operators that are...

Starlink is the most disruptive force in the satellite market today. However, attributing its success solely to its operation from the low-Earth...

Geostationary (GEO) operators should consider implementing delayering strategies (that is, separating hitherto integrated operations) to ensure the...

It is easy to take the internet for granted. We expect it to work everywhere and instantly. But behind every video call, artificial intelligence (AI)...

For Amazon, Analysys Mason assessed whether low‑Earth orbit (LEO) satellite services could provide a cost‑effective alternative to fibre in...