Netcracker is one of the leading BSS/OSS providers worldwide specialising in AI-driven automation and digital...

Acquisition activity in the customer engagement segment has remained relatively stable, with the exception of a spike in the number of acquisitions...

Oracle revealed its new AI Agent Studio at its recent analyst summit. This platform provides customers with direct access to generative AI (GenAI)...

Operators are increasingly using AI technologies to enhance their operations and service offerings. This report assesses the key trends in...

Telecoms operators are embracing AI for smarter networks, but this is not currently translating into the revenue boost that they desperately need....

This tracker provides a view of the telecoms fulfilment and service design software solutions offered by vendors in the market and includes a brief...

ServiceNow has acquired logik.ai – a robust, artificial intelligence (AI)-powered configure, price, quote (CPQ) platform – with the...

Autonomous networking (AN) is inching closer to reality due to the increased adoption of AI, but it is also bringing a new set of hurdles that the...

FutureNet World 2025 showcased how next-generation OSS and AI are transforming the telecoms industry. Many discussions centred on the ability of...

Customer engagement solutions are increasingly incorporating copilots. The next step is to introduce autonomous agents, known as agentic AI, to...