Zendesk: customer engagement
11 August 2025 | Research and Insights
Company profile | PPTx and PDF (2 slides) | Customer Engagement| Applications Data and Strategies
Zendesk is currently focused on enhancing its AI, automation and voice capabilities to strengthen its position as a global provider of modern, cloud-based, customer engagement solutions.
Information included in this report
- Strategy overview
- Analysis of Zendesk, including strengths and weaknesses
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Author
Patrick Serberis
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Unlocking greater intelligence and innovation in OSS/BSS with a unified cloud, data and AI platform