Zendesk: customer engagement
11 August 2025 | Research
Company profile | PPTx and PDF (2 slides) | Customer Engagement| Applications Data and Strategies
Zendesk is currently focused on enhancing its AI, automation and voice capabilities to strengthen its position as a global provider of modern, cloud-based, customer engagement solutions.
Information included in this report
- Strategy overview
- Analysis of Zendesk, including strengths and weaknesses
USD549
Log in to check if this content is included in your content subscription.
Author
Dennisa Nichiforov
Principal AnalystRelated items
Strategy report
Telecoms operators should prioritise catalogue modernisation for agility and AI
Article
Customer engagement AI: operators are announcing less but deploying deeper
Tracker report
Operators’ customer-engagement-related AI activity: trends and analysis 2018–1H 2026
