Customer relationship management (CRM) solutions are becoming increasingly important to the operations of small and medium-sized businesses (SMBs);...
Microsoft sought a deeper understanding of the evolving technology needs, behaviours and expectations of small and medium-sized businesses (SMBs) to...
Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....
SMBs are increasingly becoming aware of how endpoint detection and response (EDR) can protect them against cyber threats, and many are turning to...
Despite the challenging market dynamics, security firms are effectively driving business growth through the delivery of robust and innovative cyber...
New MSP-focused vendors are gaining market share by offering simple tools at competitive prices that are attractive to small and start-up MSPs. This...
Rapid growth in spending on DRaaS solutions throughout the 2020s presents an opportunity for providers to greatly increase their revenue. DRaaS...
43% of the respondents to our survey of 413 SMBs in the USA in 1Q 2022 switched to a new IT service provider during 2021. This figure is 18...
Small and medium-sized businesses (SMBs) made considerable progress with their digital transformations during the COVID-19 pandemic. This has...
In this podcast, Catherine Hammond (Principal Analyst) and Tom Rebbeck (Partner) give an overview of SASE and...
