Genesys is a global provider of cloud-based and AI-powered customer experience and contact centre solutions. This profile assesses Genesys’s...

Amdocs is a leading provider of BSS/OSS products and services covering the entire lead-to-care customer lifecycle. This profile assesses...

This profile assesses CSG’s products and services in the customer engagement market. CSG is focused on providing solutions to both win...

This profile assesses Foundever’s products and services in the customer engagement market. Foundever is a global customer experience...

Discover a list of vendors' public announcements that are relevant to the customer engagement market sector. This list includes partnerships with...

Acquisition activity offers insight into how vendors are evolving their customer engagement strategies in response to AI’s expanding influence...

This article analyses the surge of AI in the customer engagement segment since 2023 and discusses how telecoms companies are implementing AI...

Explore the role that GenAI can play in high-quality code creation and its potential benefits and threats to software...

Telecoms operators worldwide collectively announced over 750 AI-based activities between 2018 and 2024. One in four of these related to...

Acquisition activity in the customer engagement segment has remained relatively stable, with the exception of a spike in the number of acquisitions...