The Huawei Analyst Summit focused on the transformative potential of artificial intelligence (AI) in realising autonomous networks. This article...
Increasing economic pressure is highlighting the need for operators to reduce the number of staff working on legacy activities so as to facilitate...
The growth of total spending on marketing automation and cloud CRM solutions among small and medium-sized businesses (SMBs) is expected to surpass...
Analysys Mason has identified four operators as pioneers in its most recent 'Operator IoT Scorecard'. These pioneers have mutually supporting aspects...
Communications service providers (CSPs) see the potential of generative AI such as ChatGPT for customer service functions and software development....
Operators have been launching digital service initiatives in verticals such as digital advertising and marketing, digital education, digital...
CSPs’ customers’ behaviour and expectations have changed in recent years, and the COVID-19 pandemic helped to accelerate the shift...
The roll-out of 5G has driven CSPs to innovate in order to broaden their revenue streams across different industry verticals. CSPs are looking for...
Service assurance needs to be upgraded to ensure that networks and their associated services deliver the performance required within contracts and...
To succeed in the future, utility companies will need to transform their services and capabilities to be flexible and on-demand. Most industries can...
