Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....

In this article, we use results from our consumer survey to investigate how intention to churn varies by operator in countries that have both...

BT International’s focus on connectivity holds potential, but it is not yet clear whether BT will be one of the winners in the global...

Odido, Telefónica, T-Mobile USA and Vodafone have launched new eSIM-enabled services in 2025. eSIMs help operators to expand their addressable...

Managing e-waste is costly and complex, and understanding industry progress in managing e-waste is blurred by limited and inconsistent operator...

The viability of the traditional more-for-more strategy is coming under question because operators are unable to offer customers on unlimited plans...

Mobile service providers can use eSIMs to generate new sources of revenue and differentiate connectivity services on new features. The MVNO Honest is...

Analysys Mason’s latest research on 5G standalone (SA) analyses the coverage achieved by leading operators across the 32 countries with active...

Fixed broadband customers' expectations are changing and end users are placing greater value on the quality of in-home network connectivity....

Telefónica Tech’s recent analyst event demonstrated that the company is well-positioned to deliver long-term revenue growth. However, it...