37% of the world’s population were still offline in 2023 and 5% were not covered by mobile broadband networks. This report examines the...

Communications service providers (CSPs) can implement gamification strategies in call centres to help to improve internal collaboration and customer...

Communications providers, broadcasters, infrastructure companies, energy companies and other sectors reliant on telecoms services all have reasons to...

Mobile operators’ capacity to generate economic and social value is limited by the reach of their network coverage. However, better-performing...

The Telecom Policy 2015 will create a significant amount of work for the PTA, but existing players will also face a period of intense regulatory...

vCluster Labs’ solution for creating and managing multi-tenant Kubernetes clusters is seeing significant traction among neoclouds, which are...

Salesforce offers Agentforce, an agentic AI framework that is embedded within the Salesforce Platform. It integrates with the Salesforce...

e& is building AI solutions mainly through partnerships. Its scale and access to sovereign infrastructure are likely to enhance the effectiveness...

This profile assesses Accenture’s BSS products and services in the customer engagement sector. Accenture offers a range of services to the...

Microsoft Azure has recently evolved its data platform solution to provide a more unified data management environment for telecoms operators to use...