This dataset provides data for around 200 telecoms operators in 32 European countries. It tracks over 25 metrics including the number of mobile...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

Vehicles are becoming increasingly connected and satellite-enabled safety services are gaining strong consumer interest, yet willingness to pay for...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Overall usage of eSIMs remains low according to our survey, but it is growing rapidly. eSIMs are expected to account for more than 50% of smartphone...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...