KDDI has long had a strategy of diversification away from telecoms, but with mixed results. This article explores KDDI’s strategy, its...
The volume of application-to-person (A2P) messages is increasing worldwide because businesses are introducing mobile and digital channels to support...
MWC25 provided some interesting ideas about the future of mobile services. Operators are expected to add AI-related services into their plans and to...
The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...
By the end of 2025, over 50% of Europeans will live in countries with three major MNOs, driven by recent market...
SK Telecom’s current core business looks similar to that of many other telecoms operators, but rather than accept tepid growth rates, SK...
Mobile service providers can use eSIMs to generate new sources of revenue and differentiate connectivity services on new features. The MVNO Honest is...
Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...
This short slide deck outlines the topics that our Consumer Services and Business Services research teams will focus on during...
This article outlines the topics that will affect the consumer services market in 2025. It covers new areas including pricing strategy, approaches to...
