Telecoms operators have publicly announced more than 1100 AI projects since 2018, and one in four of them now targets the network. This report tracks...

Operators’ customer engagement AI announcements have fallen by more than half since their 2024 peak, but the activity that remains is deeper...

Operators announced more than 1100 AI activities between 2018 and 1H 2026, but customer-engagement-related announcements have fallen sharply from...

Concentrix is repositioning itself, moving from human-led customer care towards AI-enabled operations, and pairing outsourced contact centre delivery...

This report assesses Amdocs's automated assurance solutions and highlights what operators should consider when selecting a vendor...

Read more about Ericsson’s products and services in the automated assurance...

This profile explores Oracle’s Unified Assurance strategy, its strengths and weaknesses, and what its progress means for operators evaluating...

Nokia is enhancing its Orchestration Center solutions by adding AI- and intent-driven operations, and by positioning service orchestration as a...

AI is changing the world, but its monetisation is still being worked out. Understanding the value chain is going to be critical to AI’s...

Analysys Mason estimates that the total addressable market for cOS SensAI, Harmonic's broadband intelligence fabric, among Tier 2 and smaller fixed...