Enterprise Services

Overview

This programme looks at opportunities for telecoms operators, and the vendors that support them, to sell solutions to large businesses and public sector organisations (with 250 or more employees). It explores the potential for operators to sell services beyond their traditional portfolio, including security, cloud, edge, UCaaS and 5G-enabled services. It also assesses how technology advances and new working practices are affecting business connectivity services. 

Some of our main research and insights are linked here.

Themes

• Enterprise AI. Exploring the opportunities for operators to increase their revenue by offering AI services to enterprise customers, including AI infrastructure, AI applications, data management and other services.
• Operator strategies for growth. Assessing the effectiveness of different approaches to portfolios, partnerships, organisational structure and go-to-market strategies as part of operators' goals to grow enterprise revenue.
• Managed services and the role of systems integrators (SIs). Considering the opportunities and the threats posed by SIs and identifying which managed services operators should be prioritising.

Questions answered

• How should operators approach the enterprise market to drive revenue growth? 
• How are technology advances and new working practices affecting how businesses buy and consume connectivity and adjacent IT services?
• What options do operators have for differentiating their connectivity and IT services for the enterprise market?
• How and when should operators partner with other players such as hyperscalers, IT specialists and systems integrators?
• What are the most important new opportunities for operators in terms of new services and market segments?