AT&T is using ServiceNow to transform its OSS strategy
"AT&T's deployment of ServiceNow has helped AT&T to automate its IT processes, reduce manual intervention and enhance its customer service experience."
ServiceNow is a cloud-based platform that offers a range of IT service management (ITSM) solutions. This article discusses the success that AT&T has achieved in implementing ServiceNow to streamline its IT operations and to enhance its customer service experience.