Accenture: customer engagement

Solutions.AI is Accenture’s customer engagement solution for accelerating the design, deployment and ongoing optimisation of dynamic customer journeys with built-in AI capabilities. Accenture is focused on enhancing its service offerings with robotic process automation and virtual agents to support communications service providers (CSPs) in improving their customer experience.

Information included in this profile

• Strategy overview
• Analysis of Accenture, including strengths and weaknesses