Microsoft: customer engagement

02 August 2022 | Research and Insights

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Applications Data and Strategies


customer_experience_case_studies_735x70_1317706283.jpg

The Microsoft Dynamics 365 suite offers customer engagement solutions to enterprises and the telecoms industry. Microsoft continues to make significant investments in innovation, partnerships and acquisition to enlarge its customer engagement portfolio.

Information included in this profile

  • Strategy overview
  • Analysis of Microsoft, including strengths and weaknesses

USD499

Log in

Log in to check if this content is included in your content subscription.

Author

Michelle Lam

Senior Analyst

Related items

Research
19 February 2026 Research and Insights

Podcast

Analysys Mason’s research topics for 2026
17 February 2026 Research and Insights

Perspective

Unlocking the power of AI to improve customer experience
23 January 2026 Research and Insights

Forecast report

Operational applications: worldwide forecast 2025–2030

We use cookies to improve your experience

We use cookies to improve the functionality and performance of this site. Please click 'Accept' to continue browsing the site. Learn about our use of cookies in our Privacy Policy.