Microsoft: customer engagement

02 August 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


The Microsoft Dynamics 365 suite offers customer engagement solutions to enterprises and the telecoms industry. Microsoft continues to make significant investments in innovation, partnerships and acquisition to enlarge its customer engagement portfolio.

Information included in this profile

  • Strategy overview
  • Analysis of Microsoft, including strengths and weaknesses


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