Nokia: customer engagement

01 August 2022 | Research

Michelle Lam

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


Nokia’s Service Management Platform (SMP) is an omni-channel customer experience platform that enables communications service providers (CSPs) to enhance their customer care and reduce their customer support costs. Nokia is focused on expanding its customer engagement capabilities through third-party partnerships to provide an end-to-end solution.

Information included in this profile

  • Strategy overview
  • Analysis of Nokia, including strengths and weaknesses


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