Salesforce: agentic AI framework
25 September 2025 | Research
Company profile | PPTX and PDF (5 slides) | AI and Data Platforms
Salesforce offers Agentforce, an agentic AI framework that is embedded within the Salesforce Platform. It integrates with the Salesforce Communications Cloud to enable the development and deployment of autonomous AI agents.
Agentforce responds to growing operator demand for autonomous network operations to improve operational efficiency. Key use cases span the sales and customer service domain.
Information included in this report
- Overview of Salesforce’s agentic AI offering and its associated strategy
- Analysis of the strengths and weaknesses of that strategy
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Author
Adaora Okeleke
Principal Analyst, expert in AI and data managementRelated items
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